Frequently Asked Questions

Clinic Opening Hours, Parking & Public Transport

What are your opening hours?
Our opening hours are from 7.00 am until 6.00 pm Monday to Thursday.
Friday from 7.00 am until 5.00 pm and Saturday from 7.00 am until 2.00 pm.

All consultations are by appointment only.

Where can I park near Ondol Clinic?
Since May 2016 the Brisbane City Council has been trialling a peak period bike lane. This means that the car parks out the front of Ondol, along Sylvan Road, are ‘No Standing’ between 6 am and 9 am. During the afternoons, the opposite side is ‘No Standing’ between 4 pm and 7 pm. These changes are to accommodate a new bike lane in our area. Please contact the clinic on (07) 3371 0100 if you require information about where to park close by.

Is Ondol Clinic near a BCC bus stop?
Yes, because the clinic is not far from Toowong Sate School we are easily accessible via public transport.


How do I pay for my consultation?
Charges are settled on the day of appointment. We accept cash, eftpos payments and personal cheques. We do not accept American Express or Diners Club.

We offer package deals for CyberScan treatments, which can be paid in cash or via direct debit to the Ondol Clinic bank account.

Health Fund Rebates

Can I get a health fund rebate?
All of our practitioners are registered with AHPRA and have health fund provider numbers. Depending on your type and level of cover you are able to claim for acupuncture, massage and Chinese herbal consultations through our HICAPS facility. However, we do not have a HICAPS facility in order to process your claim straight away.

Client feedback

At Ondol Clinic we appreciate feedback from our clients. Especially in regard to our practitioner services, outcomes and communication.


How long will my appointment take?
Acupuncture: Initial consultations for acupuncture take around one hour. This enables time for a comprehensive case history and exploration of your needs.

Subsequent sessions are between 30 – 40 minutes. Extended appointments are available on requirement and are an hour long.
Massage: Standard massages are 40 minutes, however, you can request a longer or shorter massage at the time of booking.

Herbal consultation: Herbal consultations take around 30 minutes.

CyberScan consultations: Initial consultations are around 90 minutes, subsequent sessions take 60 minutes.

How often do I have to come for a treatment?
Our services for various health conditions require different frequencies of visits. We do not run general programs, but tailor a health plan to suit your specific needs. Also, as you improve, the frequency of your visits will change. For example, for chronic conditions you may see your acupuncturist once a week for the first six weeks. As your body builds up in strength your frequency of visits will reduce to once a fortnight or three-weekly sessions. Later appointments will only be needed to maintain your optimal health levels.

Herbal appointments are less frequent, although the initial one or two appointments may also be one or two weeks apart to check on initial responses to the herbs.

Your practitioner will develop an individually tailored treatment plan with you during your initial consultation.

For CyberScan Sessions

Generally, for chronic conditions 6 – 8 CyberScan sessions are required on a fortnightly basis. The maximum are 12 sessions. Acute conditions can be managed in 3 to 4 sessions.

Is there a waiting list? How soon can I get an appointment?
We have 3 practitioners across various modalities, enabling us to meet your needs as quickly as possible. We try our best to accommodate appointments according to your needs. However, we are a busy clinic, so waiting periods can vary.


What happens if I need to cancel my appointment?
All consultations are available by appointment only. We operate on a 24 hour cancellation policy.

Last minute cancellations mean missed opportunities for other patients to take advantage of this time, as well as loss of income for our practitioners. For this reason, in fairness to our practitioners and patients, where appointments are cancelled, missed or changed without 24 hours notice, a full cancellation fee may apply.

NB: We recognise there are some special circumstances requiring flexibility of our cancellation policy. However, if your circumstances change at the last minute, please be respectful of our need to charge a cancellation fee.


Does acupuncture hurt?
In Japanese style acupuncture there should be no pain during treatment. Most of the needle insertions are very shallow or even only touch the skin. We use the finest quality Japanese needles during treatment. Our techniques are gentle, subtle and relaxing. Occasionally you may feel a sensation of heaviness, warmth or tingling at the location of needling or along the meridian that is treated.

Is acupuncture safe?
When performed by a fully qualified and registered acupuncturist, acupuncture is a very safe treatment modality. Our practitioners have a profound knowledge of the body and where to place the acupuncture needles in order to produce a beneficial result. All needles are disposable and single use. There is a small risk associated with any healthcare procedure. Haematoma, bruising and tenderness may sometimes occur after an acupuncture session. Occasionally you might experience light-headedness and fatigue. Moxibustion (external herbal treatment) is associated with a small risk or minor burns at the site of the treatment.

What is Japanese acupuncture?
There are many styles of Japanese acupuncture. They all have in common an emphasis on touch during assessment and treatment. The needling techniques are light and subtle. During the treatment the practitioner checks for instant feedback results in the body by monitoring changes in the pulse quality, checking reduction of abdominal discomfort, or improvement in pain or tension. This way information about the effectiveness of the treatment can be gathered. We will often also incorporate supporting techniques, such as moxibustion or Sotai (structural exercises) to enhance the effects of acupuncture.

Is acupuncture scientifically proven?
There is a strong evidence base for the use of acupuncture in many health conditions. For more information on how acupuncture may be of benefit for you click here.

Children & Oriental Medicine

Are natural medicine approaches safe for babies and children?
We apply a range of safe techniques for issues affecting babies and children as part of our everyday practice at Ondol Clinic. For more information click here.


What is moxibustion?
There are a variety of forms of moxibustion. One of the most frequently used methods in our practice is the so called ‘direct moxibustion’ the burning of a rice corn sized cone of the herb artemisia vulgaris on acupuncture points. We use a special cream to help hold the moxa on the skin and protect against any burns and remove the cone before it gets too close to the skin surface. This technique is very effective for warming, calming and relaxing the patient.

Our Clinic & Practitioners

How long has the clinic been established?
Ondol Oriental Medicine Clinic was first established at Bardon in 2005. We moved to our larger premises in Sylvan Rd, Toowong in April 2011.

However, both Kelly and Hae-Uk worked for many years as practitioners in other Brisbane clinics prior to setting up their own practice.

What qualifications do your practitioners have?
Click here to view profiles of all our practitioners, including qualifications and experience.

Oriental Herbs

Do I have to go somewhere else to get my herbs/supplements?
No, at Ondol Clinic we have our own traditional Oriental medicine herbal dispensary and a range of various supplements. All medicines are of highest quality and are dispensed at our premises.

Are Oriental herbs safe to take?
Sometimes we receive questions about standards of purity in the production of formulas and single herbs. At our clinic we only use the best medicinals available. The ingredients for our prescribed formulas (Ko Da Pharmaceutical from Taiwan) undergo stringent laboratory and legislative requirements for highest safety, quality and effectiveness. Ko Da Pharmaceutical adheres to 16 meticulous inspection processes, which are conducted throughout its strict quality control processes from raw material to finished product. High-tech testing is applied, such as Gas Chromatography and Plasma-Optical Emission Spectrometry, to check for pesticides residues and heavy metals.

Our ground raw herbs and honey pills from the Australian company Empirical Health belong to one of the highest qualities in the world. They are tested for over 400 pesticides, residuals, heavy metals, aflatoxins and antibiotics through the company’s ‘’Three Tier Testing’. The herbs are weekly handmade and hand powdered to assure the best quality available.